Service Support Representative | Kättermusen

Klättermusen is seeking a dedicated and proactive Customer Service Co-worker to join our service and support team in Åre, Sweden.

Klättermusen is seeking a dedicated and proactive Customer Service Co-worker to join our service and support team in Åre, Sweden.

This role is crucial for enhancing our customer experience and supporting our sales and digital teams. The ideal candidate will bring energy, passion for customer service, and a forward-thinking mindset. Experience with international customers, strong analytical skills, and meticulous attention to detail are essential for success.

Key Responsibilities

Customer Service Excellence: Co-lead the establishment of best-in-class B2B and B2C customer service practices within Klättermusen.
Daily Management: Proactively handle customer service inquiries, web questions, and chat queries in collaboration with the full service & support team.
Product and Returns Management: Manage product-related questions, returns, claims, and maintain the web FAQ section.
Content Review: Regularly review and enhance on-site materials and texts to ensure clarity and customer satisfaction.
Warehouse and Sales Coordination: Co-manage the Åre Warehouse and coordinate offline sales events.
Post-Sales Support: Oversee spare parts handling and other post-sales activities.
Team Contribution: Positively contribute to the overall office environment and embody the Klättermusen company values.

Qualifications

Experience: 3+ years in order administration, sales support, or customer service.
Process-Oriented: Proven ability to set up and manage processes that prioritize the customer experience.
Sales and Brand Awareness: Ability to leverage customer interactions to drive sales and enhance brand recognition.
Organizational Skills: Highly disciplined, structured, and well-organized.
Analytical Skills: Capable of multitasking efficiently and effectively in a dynamic environment.
Technical Proficiency: Strong knowledge of MS Excel and ERP systems.
Language Skills: Fluent in both spoken and written English and Swedish is a must and other languages skills are a big advantages.
Passion for the Outdoors: A commitment to sustainability and a customer-first mentality.

How to apply

To apply, please send in your CV and personal letter to [email protected].

Find more opportunities on our Klättermusen page.

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