Senior Manager, Museum Events Sales | M+ Museum — Hong Kong SAR, China

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong’s West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold ambition to establish ourselves as one of the world’s leading cultural institutions. Our aim is to create a new kind of museum that reflects our unique time and place, a museum that builds on Hong Kong’s historic balance of the local and international to define a distinctive and innovative voice for Asia’s twenty-first century.

Reporting to Head, Event and Museum Hospitality, this role aims to optimise overall sales opportunity via creative set up, unique selling point and customer satisfaction to achieve sales targets while contributing to cost optimisation initiatives to maximise profitability.

You will be responsible for

working closely with Head, Events and Museum Hospitality to develop business synergy to maximise museum revenue, and assist on the development and implementation of sales strategy with M+ unique features within the museum;
supporting Head, Events and Museum Hospitality to develop and drive the museum’s event sales, private viewing, group ticket and tour sales strategy for all M+ Museum Galleries and outdoor facilities;
fostering “Out of the box” thinking and creative product to promote M+ as the preferred venue for visits, tours and events in the local community and among overseas organizations;
take lead to modify pricing strategy, booking policies and guidelines;
maximise hirer event revenue for M+ and assist the sales and promotion of M+ Lounge;
managing the entire sales process from proposal preparation, agreement signing, CRM maintenance, sales fulfilment and after sales follow up and keep all data in VEM system (booking system) is updated;
regularly collecting and analysing market information to identify potential sales leads, proposing marketing plan and strategies to target these leads;
communicating and working closely with counterparts and cross-departments in the organisation to ensure smooth delivery of all planned and ad-hoc event functions to the clients from venue preparation, provision of F&B and staffing;
collaborating with event co-ordination/operation team and external service providers to ensure smooth handover on clients’ and event request and logistic;
partnering with event counterparts to overseeing service quality requirements and ensuring the highest service standard is consistently delivered to clients;
participating in the implementation of training programmes for subordinates to create a unique experience and memory for the guests; and
performing any other duties as directed by the Authority.

You should:

possess a recognised university degree in any disciplines;
have preferably 10-12 years of relevant work experience with 4 years at supervisory / team head level, experience with international luxury hotel brand or event sales organiser or convention center will be an advantage;
demonstrate strong negotiation, influencing, collaboration and problem-solving skills along with good business acumen and numerical sense to drive sales targets and capable of exploring new business opportunities;
exhibit effective leadership capability aimed at achieving optimal business result;
be positive, flexible, highly-organised, detail-oriented and proactive;
be a self-motivator who drives initiatives forward with limited resources available and able to embrace the corporate values and culture of the organisation;
be proficient in computer applications including MS Office and venue booking system; and
have strong written and verbal English and Chinese, knowledge of Putonghua is an advantage.

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

18-10-2024

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit https://www.westkowloon.hk or contact:

Louise Yeung /+852 2200 3722