Operations & Fulfillment Lead (M/F/D)

Your tasks

• Manage and lead Aeyde’s Operations team across both B2B and D2C businesses - ensuring the team is onboarded, supported and managed to cover entire order flow
• Inbounds: Responsible for D2C & B2B inbound processing including system uploads, communicating inbound to 3PL teams, and processing of book-ins in coordination with the warehouse
• Outbounds: Responsible for coordinating with B2B clients for specific shipping instructions, preparing shipping documents & labels accordingly, submitting to customs office, uploading on client portals, and managing ship-outs with the warehouse/3PL
• Ownership of B2B claims process, such as escalation, resolution, and factory claims with Production Manager
• Manage and support the D2C ops team on shipping, returns & refunds and customer care processes working closely with warehouse and 3PL teams to ensure capacity management (esp during sale seasons)
• Ensure best-in-class convenience and customer service experience along shipping and delivery options, VAS, and easy returns
• Setting-up, owning, reporting and improving SOPs, SLAs and KPIs for both B2B and D2C businesses with internal teams as well as with third parties
• Support the management in streamlining all operations processes and customer service by leveraging a data-driven approach and innovative technologies
• Be commercially driven to improve efficiency and reduce operating costs over time
• Establish and manage senior relationships with all internal and external stakeholders through monthly check-ins, quarterly reviews and site visits

Your profile

• 5+ years of experience in the areas Supply Chain Management, Sales Administration, Operations, Logistics or B2B Customer Service
• Academic degree and/or professional training in operations, supply chain management or related business degree
• Demonstrated ability to manage processes based on KPIs and hands-on
• Strong proficiency in G Suite and/or MS Office applications
• Prior work experience in B2B Operations is a strong plus
• Experience with Oracle NetSuite or other ERP systems is a strong plus
• Excellent organization, leadership and time management skills
• Excellent project management skills
• Flexible and hands-on mentality, ability to multitask
• Start-up mindset with a can-do attitude
• Excellent communication skills in English (both verbal and written), German is a plus

Why us?

• A modern office in the center of Berlin.
• Discount of 40% for employees and 10% discount for family and friends of employees.
• Once-per-season gift voucher, to be used on Aeyde footwear and accessories.
• Subsidized Urban Sports Club membership or Berlin Public Transport pass.
• German lessons for international employees.

About us

Aeyde is a Berlin-based footwear and accessories house founded in 2015. Our mission is to challenge preconceived notions of luxury and the fashion industry by focusing on transparent pricing, sustainable sourcing, slow consumption, and minimal design. We started as a digital-first, D2C brand and continue to apply this mindset today. As we strive to be at the forefront of fashion innovation we are looking for people that can help us shape the future. Working at Aeyde, you will become an integral part of an international fashion start-up with many opportunities for personal development and the chance to shape a fast-growing brand on an international level.