Assistant Director of Wellness | Aman — Tokyo, Japan

Join our team in Janu Tokyo. Janu Tokyo is the first chapter in our story. The only hotel within Tokyo’s Azabudai Hills––an area alive with creativity, exceptional bars, eateries and an affecting energy that inspires new kinds of joy.With 122 guest rooms, eight dining and entertainment venues and a 4,000 sqm wellness centre. Janu Tokyo provides a gateway to Tokyo’s best attractions, just steps away from the neighbourhoods of Roppongi and Toranomon.

We are seeking an experienced, passionate and highly motivated Assistant Director of Wellness to join Janu Tokyo. This role is suited for a dynamic professional who thrives in a luxury hospitality environment and is dedicated to delivering exceptional wellness experiences. As Assistant Director of Wellness, you will support the leadership and management of the entire wellness operation, ensuring the highest standards of guest satisfaction, operational excellence and team development. Working closely with the Director of Wellness and Hotel Manager, you will play a key role in driving performance, fostering a positive and collaborative team culture and creating memorable wellness experiences that reflect Janu’s commitment to excellence, innovation and authentic hospitality.

Responsibilities

Oversee daily Wellness operations, ensuring smooth service and high guest satisfaction in line with Janu standards.
Lead, motivate and supervise the Wellness team to maintain productivity, service quality, and effective organization.
Monitor operations and conduct quality checks across wellness facilities and services.
Handle guest feedback and complaints promptly to ensure effective resolution and guest satisfaction.
Review daily revenue and reports to support monthly revenue and profitability targets.
Develop initiatives to increase wellness revenue, including spa treatments, movement classes and retail sales.
Collaborate with leadership, suppliers and partners to maintain strong relationships and service standards.
Support the creation of wellness programs, seasonal packages and guest experiences.
Manage staffing, recruitment, training, and performance development of the wellness team.
Ensure compliance with policies, safety, hygiene standards, and sustainability initiatives.

Requirements

Minimum 10 years of practical experience in wellness within luxury hotels, hospitality groups or similar service environments
Strong operational knowledge of wellness, spa services and guest experience management
Excellent communication, interpersonal and issue-solving abilities
Proven leadership skills with the ability to motivate, mentor and develop teams
Experience managing budgets, revenue performance and departmental profitability
Ability to maintain high service standards in a fast-paced luxury hospitality environment
Advanced business-level English proficiency (CEFR C1 or higher)
Advanced business-level Japanese proficiency (CEFR C1 or higher)
Advanced PC skills including MS Office and professional documentation capabilities

*Candidates with exceptional experience or skills may be considered even if they do not meet every point

Benefits At Janu, our people are at the heart of everything we do. We offer a comprehensive benefits package designed to support your wellbeing, lifestyle, and professional growth.

Employee benefits at Aman and Janu properties
Employee benefits at hotels and facilities operated by the group company
Access to the special privilege program
Birthday celebration cake voucher
Access to the employee canteen at preferential rates with a separate meal allowance provided
Membership in an external employee welfare and benefits service
Transportation allowance provided in accordance with company policy
Locker and uniform provided
Participation in the employee association including social events and sports club subsidies
Comprehensive social insurance coverage
Medical checkups upon joining and regular health examinations

Join the Janu journey At Janu Tokyo, hospitality is more than service. It is about creating moments that energise, connect, and resonate. If you thrive in a modern luxury environment where every detail matters and every interaction carries meaning, we invite you to bring your experience, warmth, and individuality to our team. Join us and help shape the future of contemporary luxury hospitality.

Find more opportunities on our Aman page. You're welcome to mention that you learned about this role through CALIBRE.