IT Associate | Beatport — Los Angeles, California

For over 20 years, Beatport has been the global leader in DJ and club culture, pushing the boundaries of dance music to all corners of the world. Created by DJs for DJs, Beatport has always been dedicated to innovating new products and services to support evolving generations of music performers and producers.

The Beatport Group includes some of the best-known brands in DJ culture, including Beatport, Beatsource, DJcity, Loopmasters, Plugin Boutique, Loopcloud, Beatport Streaming, Ampsuite, LabelRadar, Beatport.io & The International Music Summit (IMS). We are consistently looking for bright, creative professionals with diverse perspectives and backgrounds.

Where you come in Working as part of Beatport’s Information Technology (IT) Team, whose primary function is to manage internal company IT systems, accounts and end user compute while providing support to The Beatport Group employees. You will be responsible for working closely and regularly with our additional IT members in Berlin, London and LA, while providing internal employee systems support, daily systems operations, as well as hardware and software support, and basic networking support.

This is a relationship position that requires excellent verbal and written communication and customer support skills. You will need to be able to analyse situations easily to be able to provide solutions in a fast-paced environment. The ideal candidate will be experienced in both customer facing and systems support positions.

This position will be working hybrid from our office in LA (90021) so you'll need to be located within a commutable distance from the office (3 days in office, 2 days remote). We are not providing sponsorships at this time so applicants will require a valid right to work in the USA.

As IT Associate, your responsibilities will be to

Install, configure, maintain, and troubleshoot hardware (servers, networking equipment, peripherals) and software (operating systems, applications). Use your problem-solving abilities to quickly address and resolve technical issues.
Implement and enforce corporate IT policies at the local level.
Regularly audit all technology hardware including computers, storage and network equipment.
Handle all aspects of internal networking, including WIFI, cable patching and network diagramming.
Monitor system performance, identify potential issues, and implement proactive solutions.
Manage user accounts, permissions, and access rights.
Learn new IT systems through a combination of self-discovery and scheduled training.
Participate in larger technology initiatives with Technology management.
Participate in IT projects, including system upgrades, migrations, and new technology implementations.
Assist in evaluating and recommending new technologies to improve efficiency and productivity.
Diagnose and resolve technical problems efficiently and effectively, both remotely and on-site.
Document troubleshooting steps and resolutions in a ticketing system.
Educate users on best practices and effective use of IT resources.

As IT Associate, you will need to be

An Apple professional with advanced knowledge of macOS, related systems, and hardware products.
Experienced with Windows OS, including management via AD and MDM solutions like Intune.
Experienced managing equipment logistics for a hybrid remote/office workforce.
An exceptional listener and learner who is committed to growing their technical capabilities.
A strong and confident communicator that can effectively diffuse stressful technical situations.
Experienced in configuring, testing, deploying and managing hardware and software for a medium sized staff.
Knowledgeable with OS X, Windows 10/11, Jamf MDM Solutions, Microsoft InTune, Google Workspace Admin, Microsoft O365, Okta and Atlassian Products.
Comfortable in a CLI environment for occasional legacy device management.
Equipment purchasing, provisioning and deployment.
General networking knowledge for setup and troubleshooting end-user issues.
End User back-up and restore or recovery support, via Backblaze or similar tools.
Ability to self-manage time and work priorities while working independently.
Fluent in English.

It would be beneficial if you have

A Bachelor’s degree with a major in Computer Science or related field.
Ubiquiti Unifi controllers and hardware experience.
Communication platforms such as Slack, Meet, Zoom and RingCentral Products Experience.
Support desk and ticketing systems experience like Jira Service Management and/or Zendesk.
Compliance and Security processes for Information Technology knowledge.
Audio equipment and DJ hardware setup and configuration experience.
Ability to lift and move computer equipment (up to 25 lbs.).

How to apply Please apply with your resume and any relevant links by clicking the "apply" link

Benefits We offer a responsible and exciting proposal with an international range. The position is within a highly motivated team with a positive working climate, allowing you to express your talent fully. In addition, we offer appropriate remuneration and very good development opportunities within a dynamically growing enterprise. Beyond this, the position provides an intensive integration into the international music scene.

Hybrid working
Participation in company's annual bonus pool program
A professional environment with room for creativity and fun
VIP Access to select music events & Livestream
Focus Days
Flexible PTO
Health, dental, and vision insurance (varies by country)
+ more

Equal Employment Opportunity The Beatport Group strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Beatport’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Beatport may pursue all avenues available, including promotion from within, employee referrals, outside advertising, Internet recruiting, job fairs and college recruiting. Beatport does not accept speculative CV's from employment agencies unless specifically requested by the Talent Team.

View additional career opportunities on the Beatport page. Please cite Calibre Careers as your referral source.