Service & Support Coordinator

Klättermusen is seeking a dedicated and proactive Service & Support Coordinator to join our team in Åre, Sweden.

This role is crucial to enhancing our customer experience and supporting our sales and digital teams. The ideal candidate brings energy, a passion for customer service, and a forward-thinking mindset. Experience with international customers, strong analytical skills, and meticulous attention to details are essential for success.

Key Responsibilities

– Customer Service Excellence: Co-lead the development of best-in-class B2B and B2C customer service practices at Klättermusen.

– Daily Management: Proactively handle customer service inquiries, web questions, and chat queries in collaboration with the full Service & Support team.

– Product and Returns Management: Manage product-related questions, returns, claims, and maintain the web FAQ section.

– Content Review: Regularly review and improve on-site materials and texts to ensure clarity and customer satisfaction.

– Warehouse and Sales Coordination: Co-manage the Åre warehouse and coordinate offline sales events.

– Post-Sales Support: Oversee spare parts handling and other post-sales activities.

– Team Contribution: Positively contribute to the overall office environment and embody Klättermusen's company values.

Qualifications

– Experience: 3+ years in order administration, sales support, or customer service.

– Process-Oriented: Proven ability to set up and manage processes that prioritize the customer’s experience.

– Sales and Brand Awareness: Ability to leverage customer interactions to drive sales and strengthen brand recognition.

– Organizational Skills: Highly disciplined, structured, and well-organized.

– Analytical Skills: Capable of multitasking efficiently and effectively in a dynamic environment.

– Technical Proficiency: Strong knowledge of MS Excel and ERP systems.

– Language Skills: Fluent in both spoken and written English and Swedish is required.

– Passion for the Outdoors: A commitment to sustainability and a customer-first mindset.

How to Apply

Send your application to malin.lindstrom@klattermusen.se.

Find more opportunities on our Klättermusen page.

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