Office and Customer Care Coordinator
Lee Mathews is an established and respected Australian fashion brand with a unique luxury aesthetic that is loved for its wearability, using custom-designed prints & sustainable fabrications.
About us Australian brand Lee Mathews delicately weaves colour, texture and prints into sophisticated and refined seasonal collections. Inspired by the interests of the founder, Lee, prints and textiles are derived from her love of art, silhouettes from her passion for architecture and colour palettes from her vast library of books and travel.
About the role We are seeking an enthusiastic Office and Customer Care Coordinator to join the Lee Mathews Head Office Team. This is an exciting role for a driven individual eager to establish a career in the Australian fashion industry, offering great potential for growth in a supportive and nurturing environment.
This role will include, but is not limited to
- Greet visitors and couriers, ensuring they are directed to the correct team member.
- Manage all incoming calls, emails, live chat and SMS in a timely and professional manner.
- Handle incoming and outgoing mail, packages, and deliveries efficiently.
- Maintain a tidy and well-presented reception area, kitchen and shared office spaces.
- Process customer returns promptly and accurately, as directed by the Ecommerce Manager.
- Assist the wide office team with ad hoc administrative duties.
- Collaborate with Ecommerce, Marketing and Warehouse teams on daily tasks as required.
Requirements for the role
- Experience in delivering outstanding customer service, preferably in retail and online environments.
- Strong organisational skills and the ability to manage multiple tasks effectively.
- Exceptional verbal and written communication skills with attention to grammar and brand tone.
- Familiarity with customer service platforms (e.g, Gorgias) and online retail operations is highly desirable.
- Willingness to support the broader office team with ad hoc tasks and administrative duties as needed.
- A solid understanding of the Lee Mathews brand, aesthetic, and customer demographic.
- A proactive, positive attitude and a strong sense of initiative.
What we offer
- A collaborative, creative and inclusive work environment with a strong emphasis on professional development.
- The opportunity to grow and advance within a brand that values its employees.
- Competitive salary and generous staff discount.
- Convenient on-site parking and proximity to public transport.
For further enquiries about the role or to submit an application, please contact lucille@leemathews.com.au.
View additional career opportunities on the Lee Mathews page. Please cite Calibre Careers as your referral source.