Retail Sales Operations Assistant | M+ Museum — Hong Kong SAR, China

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. Located in Hong Kong’s WestK, we are one of the leading museums of modern and contemporary visual culture in the world. The museum reflects our unique time and place, building on Hong Kong’s historic balance of the local and the international to define a distinctive and innovative voice for Asia’s twenty-first century.

This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance.

You will be responsible for

Assisting the Senior Manager, Museum Retail Sales and Business Development in daily front-of-house retail operations;
Supporting retail supervisors with monitoring daily sales activities, staffing schedules, and productivity;
Helping to maintain smooth operations on the sales floor;
Coordinating basic client requests, internal orders, and service needs to support sales efforts;
Assisting in the preparation of weekly sales reports and updates for management;
Liaising with the IT team for minor system issues and trouble shooting;
Supporting communication with internal teams, external partners, and stakeholders as needed;
Performing other ad hoc tasks assigned by supervisors.

You should

Be a university graduate or possess a diploma in a relevant discipline;
Have 1- 2 years of experience in retail operations, preferably in a multinational or customer-facing environment;
Be familiar with retail point-of-sale systems (e.g., Xstore) and basic SOPs;
Understand basic cash handling procedures and be willing to learn staff scheduling and performance tracking;
Be a quick learner with a positive attitude and a collaborative mindset;
Be proactive, detail-oriented, and willing to take initiative in a fast-paced environment;
Be able to manage multiple tasks and prioritize effectively under pressure;
Be organized, dependable, and eager to develop problem-solving skills;
Be flexible to work irregular hours or shifts when needed;
Be proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook);
Have good communication skills in both spoken and written English and Chinese.

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

08-07-2025

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit https://www.westk.hk or contact:

Crystal Yu /+852 22000114

View additional career opportunities on the M+ page. Please cite Calibre Careers as your referral source.