Visitor Services Lead Assistant

Location 1103 Biscayne Boulevard, Miami, FL, 33132, United States Base Pay $20.00 / Hour Employee Type Full Time Required Degree 4 Year Degree Manage Others Yes Minimum Experience 2 Years Email hr@pamm.org

Description Position Overview The Visitor Services (VS) Lead Assistant is responsible for providing outstanding customer service while supervising daily front-of-house museum operations. The Lead Assistant acts as a supervisor-on-duty and provides training and work direction for Visitor Services Assistants (VSAs). The Lead Assistant supports the Department of Membership and Visitor Service’s revenue and attendance goals, aligning with PAMM’s mission to encourage everyone to see art as an incentive for genuine human interaction, communication, and exchange.

Requirements

Required Degree Bachelor’s Degree/4-Year Degree or equivalent experience

Qualifications

• Bachelor’s Degree, or equivalent professional/leadership training in the field.
• 2+ years of customer service experience
• Proven ability to provide and train on effective customer service.
• Flexible availability, including evenings and weekends.
• Knowledgeable in standard computer applications and programs (MS suite, internet/email, file management)
• Passion for working with the public
• Exceptional interpersonal and communication skills
• Demonstrated interest in arts and culture, community engagement, and/or museums
• Broad general knowledge and interest in Miami community and surrounding attractions

Preferred Qualifications

• Team lead, supervisory experience preferred.
• Bilingual strongly preferred.

Physical Demands

• Be an enthusiastic, helpful and positive member of the team
• Be professional, responsible and mature in conduct and behavior
• Be understanding of, encouraging to and friendly with all co-workers
• Be self-motivated and use time wisely
• Maintain open line of communications with each department on pertinent information
• Maintain effective communication by means of meetings and memorandums
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the employee handbook.

Physical Demands

• Walk, bend, lift (up to 25 pounds) patron items (to store), files, office supplies, and electronic equipment.
• Finger dexterity to pick up paper and use computer keyboard.
• Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
• Ability to hear in normal tones including telephone and face-to-face conversation.
• Ability to wear face mask/covering during entire shift while on premises.

Essential Functions included, but are not limited to

• Serve as shift lead responsible for opening and closing cash drawers, making change throughout the day for registers, ensuring full compliance with all policies and procedures, managing staff breaks, and covering when necessary;
• Train Visitor Services Assistants to deliver an impeccable museum experience to all guests;
• Provide work direction to Visitor Services Assistants in the daily operations of the museum, including all admission transactions (both paid and complimentary), membership sales, and guest check-in during special events;
• Anticipate guest needs, resolve museum visitor concerns, and proactively intervene when necessary to de-escalate potentially aggravated situations;
• Maintain guest feedback logs and share feedback and recommendations with Visitor Services Manager and Assistant Manager;
• Maintain knowledge about upcoming museum programs, exhibitions, events, and museum initiatives and share this knowledge with colleagues;
• Lead Visitor Services morning meetings, relaying daily pertinent information (schedule changes, museum updates, gallery/exhibition updates, policies and procedures, et al.)
• Monitor on-site inventory, including (but not limited to) admission markers, brochures, maps, and more; communicate interdepartmentally to ensure reference materials are maintained;
• Exemplify enthusiastic support of department and museum goals; model professionalism, passion, and productivity;
• Other duties as requested or assigned.

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