Head of Client Services | PURPLE — London, United Kingdom

Department Account Management Location Construct London

Construct is Together Group’s brand strategy and design atelier, trusted by some of the world’s most prestigious organizations in luxury and hospitality. The studio has created iconic global brands such as Aman and has relaunched heritage institutions like The Ritz, Baur Au Lac, and The Dorchester. We collaborate with family-owned luxury businesses, global hospitality groups, and category-defining brands serving High Net Worth Individual (HNWI) and Ultra High Net Worth (UHNW) clientele—often during moments of transformation, expansion, or generational change.

Role Overview The Head of Client Services is a senior commercial leader responsible for growing and strengthening Construct’s client portfolio. This role integrates strategic account leadership, revenue growth, and delivery oversight to foster exceptional client partnerships and sustained profitability. You will build trusted senior relationships, identify and convert organic growth opportunities, and ensure branding projects are delivered with commercial rigor and excellence.

Key Responsibilities

Commercial Leadership

Deliver repeat revenue and profitability targets across assigned accounts.
Identify and convert organic growth opportunities within the client portfolio.
Lead accurate forecasting, financial reporting, and revenue planning.
Ensure all projects are appropriately scoped, priced, and commercially managed.
Contribute to new business pitches and strategic growth initiatives.
Report portfolio performance and financial health to senior leadership.

Strategic Client Partnership

Build and maintain long-term, senior-level client relationships.
Lead quarterly business reviews and strategic planning discussions.
Drive consistently high levels of client satisfaction and retention.
Anticipate challenges and proactively manage risk.
Shape forward-looking account strategies that unlock sustained growth.

Delivery & Governance

Oversee delivery to ensure projects are on scope, on time, and on budget.
Manage scope control and commercial negotiations confidently.
Lead portfolio and quality reviews to protect revenue and margin.
Implement continuous improvements to client service processes.

Team Development

Support the growth and capability of the Client Services team.
Identify development needs and provide coaching and mentorship.
Share industry insights and best practices to elevate performance.

Skills, Knowledge, and Expertise

Significant experience in senior client leadership within a branding, creative, or agency environment.
Proven track record of delivering revenue growth and profitability targets.
Strong commercial acumen, including forecasting, scoping, and margin management.
Proven ability to build trusted relationships with senior client stakeholders.
Strategic thinker with the ability to identify and convert growth opportunities.
Confident negotiator with strong influencing skills.
Collaborative leader with cross-functional experience.
High levels of accountability, resilience, and commercial judgment.

This role can be based in our Bath or London office.

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