Sales Operations Agent

Your tasks

• Provide exceptional customer service to TASCHEN clients
• Manage customer inquiries in English and German (additional languages are a plus) in a professional and timely manner
• Oversee order management, including handling payment and shipping issues
• Support of our sales colleagues and contribute to ensure smooth operations
• Coordinate with Sales, Logistics, Production, Finance, and Controlling departments to address and resolve order-related issues
• Continuously seek ways to improve service processes and enhance the customer experience
• Adapt to changing priorities and handle multiple tasks simultaneously

Your profile

• Completed commercial training or a degree in business administration or a comparable field of study
• Proven experience in sales operations, customer service, or a related field desirably with a service company, consumer goods manufacturer or luxury brand
• Strong understanding of both B2B and B2C sales processes and customer service principles
• Excellent communication in German and English and interpersonal skills
• Experience with MS Office, especially Excel, and desirably with MS Dynamics 365 Business Central
• Experience with Zendesk (or other ticket handling system)
• Ability to work effectively and structured in a fast-paced and dynamic environment
• Strong problem-solving skills and attention to detail
• Analytical thinking and quick comprehension
• Flexibility and ability to work under pressure within an international team
• Interest in the topics of our program

We offer

• A creative, international working environment with varied tasks in a dynamic, constantly growing family business
• An open corporate culture with flat hierarchies and fast decision-making processes
• Flexible working hours
• A performance-related salary for a responsible position
• A permanent, full-time position (37.5 hours/week) and 30 days' vacation

An office in the heart of Cologne in a listed art nouveau building with a great ambience and an excellent canteen

Find more opportunities on our TASCHEN page.

You're welcome to mention that you learned about this role through CALIBRE.