Retail Sales Associate

The Retail Sales Associates will delight customers with product knowledge and customer service skills, while meeting sales goals and developing a loyal onsite and online audience for the Whitney Museum Shop. The associates will actively maintain merchandise presentation around a broad museum program and work with other front facing departments, such as Membership, Visitor Services and Security, to “own” the customer experience in a fast paced, high traffic environment. 

Responsibilities

• Providing impeccable customer service by engaging, understanding and fulfilling the
• needs of customers.
• Efficiently and accurately process sales transactions across multiple sales channels and
• technology platforms.
• Responsibly handle cash and credit card transactions.
• Open and close cash drawers.
• Actively maintain high standards of merchandise presentation; visually and verbally.
• Coordinating the breakdown of the retail shop for events; perform inventory counts as
• scheduled; and other related duties as assigned
• Restocking of supplies and product; inventory maintenance
• Actively maintain high standards of merchandise presentation; visually and verbally.
• Assist in receiving and packaging.
• Mail order processing (online and in store)

Requirements

• High School Diploma, College degree preferred
• Retail and/or sale experience, previous POS and
• inventory experience
• Hospitality or service experience
• Strong public facing customer service skills
• Accurate cash handling skills
• Computer literacy
• Interest in arts & culture
• Foreign language skill
• Ability to deal with large crowd
• Working in a fast-paced high traffic environment
• Flexibility in schedule and work time
• Ability to lift and carry moderate weights of merchandise
• Perform duties related to special events and exhibitions as needed, both on-site and off

Compensation & Benefits

• Hourly rate of $23.00
• Medical, Dental, Vision, 403(B) elections
• Generous PTO benefits
• Commuter benefits - parking and mass transit
• Admission to world-renowned museums across the city and nationally
• Pet insurance and discounted membership for Citibike

Not sure you meet 100% of our qualifications? Research shows that men apply for jobs when they meet an average of 60% of the criteria. Yet, women and other people who are systematically marginalized tend to only apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or take the next step in your career path, we will be glad to have you on our radar.

About the Whitney The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today.

EEO Statement The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.

View additional career opportunities on the Whitney Museum of American Art page. Please cite Calibre Careers as your referral source.