Retail Operations Associate

Wristcheck has officially launched in New York City! And with that, we’re looking for watch, retail and luxury enthusiasts excited to be part of our opening team to build the watch world of tomorrow.

As our Retail Operations Associate, you’ll play a pivotal role in ensuring the smooth operations of our brand new boutique. You’ll be responsible for supporting operational efficiency and streamlining logistics processes, making a tangible impact on the buying and selling journey. If you’re a proactive problem-solver with a passion for excellence and a desire to shape the future of retail, we can’t wait to welcome you to our team!

This is an on-site position based out of our Tribeca flagship store, working Tuesday to Saturday from 10:30 am to 7:30 pm. This role reports directly to our Sales and Store Operations Manager.

What you'll be doing

• Organizing and maintaining merchandise stockrooms and supply areas; ensuring timely ordering, receiving, and accessibility of all inventory and materials.
• Handling inbound and outbound shipments with care and precision, documenting our logistics and updating CRM systems and working closely with courier partners to ensure timely deliveries and ensure transparency across the board.
• Conducting regular inventory counts, maintaining accurate records, and supporting compliance with internal policies and insurance requirements.
• Supporting the smooth operation of our showroom, whether that's maintaining visual merchandising and ensuring product condition in the front-of-house, or replenishing our supplies and consumables in the back.
• Keeping us at the top of our game by conducting market research to inform the refinement of our internal SOPs, and play a key part in our global logistics projects as Wristcheck grows.
• Enhancing the client experience by ensuring seamless customer operations, whether that's managing appointments, assisting with hospitality, or preparing "surprise and delight" moments that make every client interaction with Wristcheck unforgettable.
• Facilitating client communications, assisting with front-of-house duties, and collaborating with our internal teams wherever necessary – we're a small team with big responsibilities and expect all hands on deck!

What you'll bring

• Bachelor's degree in Supply Chain Management, Logistics, Business or similar, or relevant working experience in a luxury boutique
• A minimum of 2 years of work experience in retail operations, logistics processes, and e-commerce. Experience working with luxury goods required
• Highly organized, possessing extreme attention to detail; excellent problem-solving and analytical skills
• Able to manage large workloads while prioritizing between multiple tasks
• Proficient in retail management software and Microsoft Office Suite. Strong working knowledge of Microsoft Excel including pivot tables and data analysis programs like Tableau
• Open minded with a positive attitude and a willingness to learn, share and grow together
• Strong communicator that’s able to work independently and part of a small, but fast growing team!

What we offer

• Work with people who are passionate and love what they do every day in an open-minded, transparent, and people-first culture
• Ownership and responsibility from day one. As part of our opening team, you’ll have the opportunity to shape our culture, drive innovation, and have a real impact on the company's growth
• Participation in our equity programs let you own a part of the company and share in our success
• Comprehensive benefits package, including Health, Dental, and Vision insurance
• Opportunity for travel. We’re a global company with headquarters in Hong Kong.

$60,000 - $75,000 a year About Wristcheck Wristcheck is a pioneering watch platform built on transparency and trust. We combine offline retail with cutting-edge tech and innovation to revolutionize the way people buy, sell, and learn about watches. Launched in Hong Kong in 2020, we aspire to become the premier destination for watch commerce and culture. Our marketplace connects a worldwide community of collectors, whilst our editorial content shines light on everything you need to know about horology. Wherever you are in your collecting journey, we want to empower you to keep growing! Wristcheck is backed by Gobi Partners GBA, a pan-Asian VC firm that manages the Alibaba Entrepreneurs Fund (AEF), with participation from K3 Ventures.